customer experience

In Customer Experience, we map journeys, reduce friction, and use AI-driven insights to automate with purpose — strengthening engagement and loyalty without adding complexity. Our work focuses on simplicity, trust, and long-term thinking, so your teams can spend more time in real conversations, not dashboards.

our work focuses on simplicity, trust, and long-term thinking

To amplify the impact, we embed Data & AI agents into every program. These capabilities help streamline processes, surface insights, and design smarter, more sustainable solutions shaped around your organization’s reality. We combine AI with deep human expertise to understand your context before tailoring a transformation path aligned with your strategic goals. Our aim is simple: help your organization evolve to its next level — clearer, faster, and more sustainably. AI is powerful, but it is at its best when it supports people, not replaces them.

HazelHeartwood

our customer experience process

Discover & Define

We start by learning your business – its ambitions & challenges.

Ideate & Prototype

Transforming insights into tangible designs – Accelerate your growth.

Refine & Validate

Perfecting every pixel with real user feedback & user serveys.

our customer experience superpowers

Psychology-Driven Design

We apply proven principles from behavioral science to create designs that guide user behavior, reduce friction, and drive better outcomes.

Real-User Testing

We validate every prototype with 5–10 real users from target audience, uncovering actionable insights before a single line of code is written.

Dev-Ready Handoffs

Developers receive clean, pixel-perfect Figma files complete with auto-generated specs, assets, and documentation.

your guide to common questions & solutions

How many revisions are included

All projects include 3 rounds of revisions at key milestones. Need more? Additional revisions are billed at $95/hour (we’ll always get your approval first).

What are your charges?

We offer fixed-price packages (starting at 7,500 for MVPs) or Weekly Sprints (7,500 for MVPs) or Weekly Sprints (2,500/week). You’ll get a detailed quote after our free strategy call.

What is your MVP process?

Week 1: Define core features & database structure
Week 2-3: Build/test key workflows
Week 4: Launch with analytics & team training
Most MVPs ship in 4 weeks or less.

Meet the Minds Behind the Magic

Get a free 30-minute strategy session with our lead designer.

Book a Free Call?